Norton is a leading provider of antivirus and internet security software, offering products like Norton 360, Norton AntiVirus Plus, and Norton Secure VPN. Subscriptions can be purchased annually or monthly with automatic renewal. Norton is now part of Gen Digital (formerly NortonLifeLock). Cancelling your Norton subscription stops future billing, but you may lose access to premium features, virus protection, and cloud storage depending on your plan.
You can cancel your Norton subscription directly through your online account. Note that cancelling within 60 days of purchase may qualify for a full refund. After 60 days, you can cancel but won’t receive a refund for unused time. For detailed information, visit Norton’s official support page.
1
Sign In to Your Norton Account
Go to my.norton.com in your web browser and sign in with your Norton account email and password. If you don’t remember your password, click “Forgot password” to reset it.
2
Access Your Subscriptions
Once logged in, click on “Device Security” or “Subscriptions” in the main dashboard. This displays all your active Norton subscriptions including Norton 360, AntiVirus Plus, and VPN.
3
Manage Your Subscription
Find the subscription you want to cancel and click “Manage” or “Cancel” next to it. This will open the subscription details page where you can view your plan information.
4
Select Cancellation Option
Click “Cancel” or “Cancel Subscription” button. Norton may show you retention offers, discounts, or ask you to pause instead of cancelling. Review your options carefully.
5
Confirm Your Cancellation
Follow the prompts to confirm your cancellation. You may need to select a reason for cancelling. After confirmation, you’ll receive an email. Your protection continues until the end of your current billing period.
How to Cancel Norton on Mobile App
If you purchased your Norton subscription through the iOS App Store or Google Play Store, you must cancel through Apple’s or Google’s subscription management system, not through Norton directly. This same process applies to other mobile app subscriptions.
1
Open Norton App on Your Device
Launch the Norton app (Norton 360 or Norton Mobile Security) on your iPhone, iPad, or Android device. Sign in with your Norton account credentials if not already logged in.
2
Go to Account Settings
Tap the menu icon (three lines or your profile picture) in the top-left or top-right corner. Select “Account” or “My Account” to access your subscription settings.
3
Find Subscription Management
Look for “Subscriptions,” “Manage Subscription,” or “Billing” within your account settings. This shows your current plan details and renewal information.
4
Cancel or Turn Off Auto-Renewal
Tap “Cancel Subscription” or toggle off “Auto-Renew.” Note that if you purchased through an app store, you’ll be redirected to cancel via Apple or Google. Your protection remains active until the billing period ends.
How to Cancel Norton via iPhone App Store
If you subscribed to Norton through Apple’s in-app purchase system (iPhone or iPad), you must cancel through Apple. Norton cannot process cancellations for App Store subscriptions directly.
1
Open Settings on iPhone or iPad
Tap the Settings app on your iOS device. Then tap your name/Apple ID at the top of the Settings menu to access your Apple account settings.
2
Access Subscriptions
Tap “Subscriptions” in your Apple ID menu. This displays all active and expired subscriptions linked to your Apple ID, including any Norton mobile apps.
3
Select Norton Subscription
Find and tap the Norton subscription you want to cancel, such as Norton Mobile Security or Norton 360. The subscription name will match the Norton app you purchased.
4
Cancel Subscription
Tap “Cancel Subscription” at the bottom of the screen, then tap “Confirm.” Your subscription stays active until the end of your current billing period.
How to Cancel Norton via Google Play Store
If you subscribed to Norton through Google Play Store on an Android device, you must cancel through Google Play. Norton cannot process cancellations for Play Store subscriptions.
1
Open Google Play Store
Launch the Google Play Store app on your Android device. Tap your profile icon in the top-right corner to access your account menu.
2
Go to Payments & Subscriptions
Tap “Payments & subscriptions” from the dropdown menu, then tap “Subscriptions.” This shows all active Google Play subscriptions including Norton apps.
3
Select Norton Subscription
Find and tap the Norton subscription you want to cancel, such as Norton Mobile Security or Norton 360. This opens the subscription details page.
4
Cancel Your Subscription
Tap “Cancel subscription” and follow the on-screen prompts. Select a cancellation reason if prompted, then tap “Confirm.” Access continues until your current billing period ends.
Go to support.norton.com in your browser. You can also navigate directly to contact support for account and billing assistance.
2
Select Your Product
Choose the Norton product you want to cancel, such as Norton 360, Norton AntiVirus, or Norton Secure VPN. Then select “Account, payment, or billing” as your issue type.
3
Choose Chat or Phone Support
Select “Chat” to connect with a live agent or “Call” to speak with a representative. Have your Norton account email and subscription details ready for verification.
4
Request Cancellation
Tell the support agent you want to cancel your subscription. They may offer retention deals or discounts. Confirm your cancellation and ask for a confirmation email for your records.
Difficulty
5
Easy to Medium
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1 — Easy5 — Medium10 — Very Hard
The cancellation process on Norton’s website is straightforward and can be completed online in about 10 minutes. However, Norton may present multiple retention offers before confirming cancellation. Mobile app cancellations through Apple or Google follow their standard subscription cancellation process.
Savings Calculator
Find out how much you could save by cancelling your Norton subscription.
How much are you paying?
$
Payment frequency
$299.95
Savings by cancelling
-$299.95
Loss if you keep paying
Projected over 5 years
Estimated Time
Around 10 minutes if you go through the account portal online. If Norton routes you to live chat, allow an extra 10–15 minutes for wait time.
MoneyPilot is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action.
Norton Refund Policy
⚠️ Note: Norton offers a 60-day money-back guarantee. Cancellations after 60 days do not qualify for refunds but will stop future billing.
Norton subscription cancellation can be done anytime via your Norton account at my.norton.com. Full refunds are available within 60 days of initial purchase or annual renewal. After 60 days, cancellations stop future billing but refunds are not issued. For subscriptions purchased through third parties (Apple, Google, Amazon), cancellation terms are governed by those providers. Learn more about MoneyPilot’s subscription management tools to help track and cancel unwanted subscriptions.
Yes, you can cancel Norton at any time through your online account, mobile app, or by contacting customer support. If you cancel within 60 days of purchase, you may be eligible for a full refund. After 60 days, cancellations stop future billing but typically do not include refunds.
Common reasons include switching to free antivirus alternatives like Windows Defender, finding better value in competing security products, no longer needing premium protection, or experiencing performance issues with the software.
You’ll need your Norton account email and password. Have your subscription details ready, including your product key or order number, which can be found in your confirmation email or your Norton account dashboard.
Norton offers a 60-day money-back guarantee for annual subscriptions. Within 60 days of purchase, you can get a full refund. After 60 days, you can cancel but won’t receive a refund for the remaining subscription period. Monthly plans can be cancelled anytime.
Norton offers full refunds within 60 days of your initial purchase or renewal. After 60 days, refunds are not available, but you can cancel to stop future billing. Proof of purchase may be required for refund requests.
Norton May Show Up On Your Statement As:
NORTONLIFELOCK NORTON *360 NORTON ANTIVIRUS NORTON SUBSCRIPTION NORTON SECURITY NORTON 1-833-915-2356 NORTON INC NORTONLIFELOCK INC NORTON *ANTIVIRUS NORTON 360 DELUXE NORTON PRODUCTS NORTONLIFELOCK 1-833-915-2356 NORTON SUPPORT NORTON SECURE VPN NORTON *SUBSCRIPTION NORTON BILLING NORTON PURCHASE NORTON AUTO RENEW GEN DIGITAL GEN DIGITAL INC NORTONLIFELOCK.COM NORTON *RENEWAL NORTON MEMBER NORTON *PAYMENT MY NORTON
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