Tidal is a music streaming platform known for its high-fidelity audio quality, including lossless HiRes FLAC and Dolby Atmos formats. Plans start at $10.99/month for individuals and include access to over 110 million tracks. If you see a charge from Tidal on your bank or credit card statement, it is your monthly music streaming subscription. The key to cancelling Tidal correctly is knowing whether you subscribed directly through Tidal’s website, through Apple, Google Play, or through a telecommunications carrier. Always cancel through the same platform where you originally subscribed. Below, you will find the exact steps to cancel Tidal on any billing platform.
How to Cancel Tidal on the Website
If you subscribed and pay directly through Tidal, this is the primary and most reliable cancellation method. You can complete the process in a few clicks from any browser.
How to Cancel Tidal Through the Mobile App
The Tidal mobile app allows you to access your account settings and in some cases initiate a cancellation. However, the app may redirect you to your device’s subscription management.
How to Cancel Tidal on Apple (iPhone / iPad)
If Tidal charges appear from Apple or iTunes on your credit card or bank statement, you must cancel through your Apple ID. Tidal cannot cancel Apple-billed subscriptions directly.
How to Cancel Tidal on Google Play (Android)
If Tidal charges on your bank statement reference Google Play, you subscribed through Google and must cancel there. Tidal cannot cancel Google-billed subscriptions directly.
How to Cancel Tidal Through a Carrier or Partner
If Tidal charges appear on your phone bill, you subscribed through a mobile carrier bundle. You must cancel through your carrier rather than through Tidal directly.
Difficulty
Cancelling Tidal is straightforward with a difficulty rating of about 1.5 out of 10. The process can be completed in a few clicks through your Tidal account or the relevant app store. The only complication arises if you are unsure which platform is billing you. Always check your bank statement before starting to ensure you cancel through the correct platform.
Estimated Time
On average, it takes 0003 minutes to cancel a Tidal subscription.
How to Contact Tidal
Tidal handles customer support primarily through written channels rather than phone calls.
| Phone | No public phone support |
| support@tidal.com | |
| Help | support.tidal.com |
| Site | tidal.com |
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Tidal Refund Policy
Tidal’s standard refund policy does not include prorated refunds for the remaining portion of a billing period after cancellation. Your access continues until the end of the paid period, and no further charges are made. However, refund requests may be considered for accidental charges or unauthorized billing (contact support at support.tidal.com), free trial to paid conversions if requested promptly after the first charge, and technical issues that prevented use of the service. For Apple-billed subscriptions, submit a refund request at reportaproblem.apple.com. For Google Play-billed subscriptions, request a refund through the Google Play Help Center within 48 hours of the charge.
Tidal Plans & Pricing (2026)
| Plan | Price | Details |
|---|---|---|
| Individual | $10.99 / month | 110M+ tracks in lossless HiRes FLAC and Dolby Atmos, offline downloads, ad-free listening. |
| Family (up to 6) | $16.99 / month | All Individual features shared across up to 6 accounts under one subscription. |
| Student | $5.49 / month | All Individual features at a discounted rate. Available to verified college and eligible high school students. |
| DJ Extension (add-on) | +$9.00 / month | Integration with DJ software for mixing. Available for Individual and Student plans. |
Things to Know Before You Cancel
Check your billing source before canceling. Log in to your bank account or credit card portal and see who is charging you for Tidal. The charge description will indicate whether it comes from Tidal directly, Apple, Google, or your carrier.
Downloaded tracks will become inaccessible. Tidal’s offline downloads are DRM-protected. Once your paid subscription ends, downloaded tracks will no longer play.
Tidal no longer offers a free tier. As of April 2024, Tidal discontinued its free plan. After canceling, your account remains but you will not have streaming access without a paid subscription.
Family plan managers cancel for everyone. If you are the account owner of a Tidal Family plan, canceling will end access for all members in the group at the end of the billing period.
Pause option may be available. In some cases, Tidal allows you to pause your subscription for a set period rather than canceling. Check your account settings for this option before proceeding with cancellation.
Playlists and favorites remain. Your liked songs, saved albums, and playlists remain in your Tidal account even after cancellation. They will be available if you re-subscribe later.
Free trial auto-converts. Tidal free trials automatically convert to paid subscriptions unless you cancel before the trial ends. Always cancel during the trial period if you do not want to be charged.