How to Cancel SiriusXM Subscription in 2026: Quick & Easy Steps
By Zoe Mitchell
Fintech Product Researcher
SiriusXM is the United States’ largest satellite radio and streaming audio service, offering ad-free music, live sports, Howard Stern, news, talk radio, comedy, and podcasts. The service is available both in-car via satellite and through the SiriusXM app on any device. However, SiriusXM is widely regarded as one of the most difficult subscriptions to cancel in America — their retention team is specifically trained to keep subscribers on the phone and offer repeated discounts before processing a cancellation. As a result, phone cancellation typically takes 20 to 45 minutes. If you see charges labeled SIRIUSXM, SIRIUS XM, or SXM on your bank or credit card statement, it is for this service. The cancellation phone number is 1-866-635-2349 (Monday–Sunday, 8am–8pm ET). Below, you will find all the methods to cancel your SiriusXM subscription.
Published March 3, 2026Last updated on March 3, 20264 min read
How to Cancel SiriusXM by Phone (Primary Method)
Calling SiriusXM is the most reliable and, for many subscribers, the only way to complete a cancellation. First, set aside at least 30 to 45 minutes for the call, as SiriusXM retention agents are trained to make multiple attempts to keep you subscribed before processing your cancellation. Additionally, note that online cancellation is not available for all plans, making the phone call the required method for many accounts.
1
Call 1-866-635-2349
First, call SiriusXM’s cancellation line at 1-866-635-2349. Phone support is available Monday through Sunday from 8:00 AM to 8:00 PM Eastern Time. Additionally, calling early on a weekday morning will help minimize hold times, as wait times can be significant during peak hours.
2
Navigate the Automated Menu and Request Cancellation
Next, follow the automated phone menu and say “Cancel” or select the cancellation option when prompted. After that, you will be placed in a queue to speak with a live retention agent — this wait can take 10 to 20 minutes, so remain patient throughout the process.
3
Verify Your Account
Then, when connected to an agent, they will ask you to verify your identity. Have your SiriusXM account number, email address, or the last four digits of the credit card on file ready. Additionally, for in-car subscriptions, you may be asked for your radio ID (RID) which is found in your vehicle’s radio menu.
4
Firmly Decline All Retention Offers
After verifying, the retention agent will likely offer deeply discounted rates, free months, or other incentives to prevent you from cancelling. However, you should politely but firmly decline each offer and repeat your request. A clear, consistent phrase works best: “I understand, but I would like to proceed with cancelling my subscription today.”
5
Get a Cancellation Confirmation Number
Finally, before ending the call, ask the agent for a cancellation confirmation number and note the name of the agent who processed it. As a result, you will have documented proof of the cancellation in case charges continue after your billing period ends. Your SiriusXM access will remain active until the end of the current paid period.
How to Cancel SiriusXM Online
SiriusXM offers online cancellation for some plans through siriusxm.com, though this option is not available to all subscribers. First, it is always worth trying the online method before making a phone call, as it is significantly faster when available. However, if you do not see a cancel option in your account settings, phone cancellation at 1-866-635-2349 will be required.
1
Go to SiriusXM.com and Sign In
First, open your web browser and go to siriusxm.com. Next, click Sign In in the top right corner and enter your email address and password. If you have forgotten your password, use the password reset option on the sign-in page.
2
Navigate to My Account
After signing in, click on your account name or profile icon in the top right corner. Then select My Account from the dropdown to access your subscription details, billing information, and account management options.
3
Look for the Subscription Cancel Option
Next, look within the Subscription section of your account for a Cancel Subscription or Manage Subscription link. Additionally, you can also try visiting siriusxm.com/help for a direct link to cancellation options. However, if the cancel option is not visible, your plan requires phone cancellation.
4
Follow Prompts and Confirm Cancellation
Then follow the on-screen prompts to complete the cancellation. SiriusXM may display retention offers online as well — decline these and proceed. As a result, you should receive a confirmation email once the cancellation is processed. Save this email for your records.
How to Cancel SiriusXM on Apple (iPhone / iPad)
If you subscribed to SiriusXM through the iOS App Store, Apple handles your billing and you must cancel through your Apple ID subscription settings. In this case, you do not need to call 1-866-635-2349 — Apple’s process is straightforward and avoids the SiriusXM retention phone queue entirely.
1
Open Settings on Your iPhone or iPad
First, tap the Settings app on your home screen. Apple manages all App Store subscriptions here, separate from SiriusXM’s own account management system. Additionally, make sure you are signed in with the Apple ID that was used to subscribe.
2
Tap Your Name and Then Subscriptions
Next, tap your name at the top of Settings. After that, scroll down and tap Subscriptions to view all active and expired subscriptions linked to your Apple ID.
3
Select SiriusXM
Then find and tap SiriusXM in your subscriptions list. However, if SiriusXM does not appear here, you did not subscribe through Apple — use the phone or online method instead to cancel.
4
Tap Cancel Subscription and Confirm
Finally, tap Cancel Subscription and confirm when the prompt appears. As a result, Apple will stop billing you for SiriusXM at the end of the current billing period, and you will retain access until that date — no retention phone call required.
How to Cancel SiriusXM via Live Chat
SiriusXM offers live chat support as an alternative to calling. However, be aware that chat agents are also retention-trained and may offer discounts before processing your cancellation. First, try this option if you prefer a written record of the conversation or if you are unable to make a phone call during support hours.
1
Visit the SiriusXM Contact Page
First, go to siriusxm.com/contact-us in your web browser. You will see options for phone, chat, and other support methods. Additionally, sign into your account before initiating the chat so the agent can locate your account quickly.
2
Start a Live Chat Session
Next, click the Chat option to begin a live session with a SiriusXM agent. After that, you may need to wait in a queue — chat wait times are usually shorter than phone hold times, making this a viable alternative when the phone queue is long.
3
Request Cancellation and Decline Offers
Then clearly state that you want to cancel your SiriusXM subscription. The agent may present promotional offers — however, politely decline each one and repeat your request to cancel. Providing your account number or email address will help the agent verify your identity and proceed faster.
4
Save the Chat Transcript
Finally, once the agent confirms your cancellation, save or screenshot the full chat transcript. As a result, you will have written documentation of the cancellation date and the name of the agent, which can be referenced if any billing issues arise after the conversation.
How to Cancel SiriusXM via Written Request or Escalation
If phone and chat attempts have failed — for example, if charges continue after you believe you have cancelled — there is an escalation path available. First, a formal written request and, if necessary, a complaint to the Federal Trade Commission can be effective in resolving persistent SiriusXM cancellation problems.
1
Submit a Written Cancellation Request
First, submit a written cancellation request through SiriusXM’s online contact form at siriusxm.com/contact-us. Include your account number, full name, and a clear statement requesting cancellation effective immediately. Additionally, keep a copy of the submitted request for your records.
2
Dispute Unauthorized Charges With Your Bank
Next, if you continue to be charged after a documented cancellation, contact your bank or credit card issuer to dispute the charges. Furthermore, explain that you have cancelled the subscription and provide any confirmation you received. However, note that SiriusXM may appear under multiple billing descriptors on your statement.
3
File a Complaint With the FTC
Then, if SiriusXM continues to charge you despite cancellation documentation, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. The FTC has previously taken action against SiriusXM regarding their cancellation practices, and consumer complaints contribute to regulatory oversight of these practices.
4
Contact Your State Attorney General
Additionally, you can escalate persistent billing issues to your state Attorney General’s consumer protection office. As a result, these complaints create official records that can prompt direct action from regulatory bodies. This approach is most effective when phone, chat, and written requests have all been exhausted without resolution.
Difficulty
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SiriusXM is consistently ranked among the most difficult subscriptions to cancel in the United States. Unlike most streaming services that offer a simple one-click cancellation, SiriusXM typically requires a phone call that can last 20 to 45 minutes due to aggressive retention tactics. Their retention agents are specifically trained to offer deep discounts — sometimes as low as $5/month — free months, and other incentives before processing a cancellation. Furthermore, online cancellation is not available for all plans, and many subscribers report being redirected to call even when they try to cancel online. However, if you subscribed through Apple, the cancellation process via Apple settings is much simpler and avoids the retention phone queue entirely. The key is persistence: state your intention clearly, decline all offers, and request a confirmation number before hanging up.
Estimated Time
On average, it takes 0030 minutes to cancel a SiriusXM subscription by phone (the primary method for most subscribers).
How to Contact SiriusXM
SiriusXM offers phone and live chat support. Phone is the primary and often required cancellation method for most subscribers.
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Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual advice.
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SiriusXM Refund Policy
SiriusXM generally does not offer refunds except as specifically provided in their Customer Agreement. Instead, when you cancel, your access continues until the end of your current paid billing period and you will not be charged again after that date. Furthermore, SiriusXM recommends cancelling at least 24 hours before your renewal date to ensure the cancellation is processed before the next billing cycle. However, if you are charged after a confirmed cancellation, call SiriusXM immediately at 1-866-635-2349 and request a review of the erroneous charge. In cases where SiriusXM is unresponsive, you can dispute the charge with your credit card company or file a complaint with the FTC at reportfraud.ftc.gov.
SiriusXM Plans & Pricing (2026)
Plan
Price
Details
Streaming Only (Platinum)
~$10.99 / month
Ad-free music, Howard Stern, sports, news, talk, and podcasts available exclusively through the SiriusXM app. No satellite radio. Streaming on phone, tablet, computer, and smart speakers.
Premier Streaming
~$17.99 / month
Expanded streaming-only plan with more channels and content than the base streaming tier. Available via the SiriusXM app on all devices.
Car + Streaming (Platinum)
~$22.99 / month
Satellite radio in your vehicle plus full streaming access via the SiriusXM app. Includes all channels available on satellite. SiriusXM frequently offers promotional intro rates significantly below the standard rate listed here.
Frequently Asked Questions
Can I Cancel SiriusXM at Any Time?
Yes, SiriusXM subscriptions can be cancelled at any time. However, unlike most streaming services, SiriusXM is known for making the cancellation process difficult. Their retention team is trained to keep you on the phone and offer repeated discounts, so a call of 20 to 45 minutes is typical for most subscribers.
What Is the Best Way to Cancel SiriusXM?
The most reliable method for most subscribers is by phone at 1-866-635-2349. While this requires patience, it guarantees that a live agent processes your cancellation and you receive verbal confirmation. Online cancellation through siriusxm.com is worth trying first since it is faster, but it is not available for all plans.
Why Is SiriusXM So Hard to Cancel?
SiriusXM is widely regarded as one of the most difficult subscriptions to cancel in the United States. Their customer retention team is specifically trained to keep subscribers, often offering promotional rates, free months, or other incentives. The FTC has received numerous complaints about SiriusXM’s cancellation practices, and the company has faced regulatory scrutiny as a result.
What Is SiriusXM’s Phone Number to Cancel?
To cancel SiriusXM by phone, call 1-866-635-2349. Phone support is available Monday through Sunday from 8:00 AM to 8:00 PM Eastern Time. Be prepared for a lengthy call of 20 to 45 minutes, as retention agents will attempt multiple offers before processing your cancellation request.
What Information Do I Need to Cancel SiriusXM?
When calling to cancel, have your SiriusXM account number, the email address on the account, or the last four digits of your credit card ready. Additionally, for vehicle-based subscriptions, the radio ID (RID) found in your car’s radio menu may be requested to identify your specific subscription.
Can I Cancel SiriusXM Online?
SiriusXM offers online cancellation for some plans through siriusxm.com. Sign in, navigate to My Account, and look for the Subscription section. However, many subscribers report that the online cancellation option is not shown or that the system redirects them to call instead. If online cancellation is unavailable for your plan, phone cancellation at 1-866-635-2349 is required.
Refunds, Reactivation & Troubleshooting
Can I Get a Refund from SiriusXM?
SiriusXM generally does not offer refunds except as specifically stated in their Customer Agreement. However, if you cancel at least 24 hours before your renewal date and are still charged, contact SiriusXM immediately at 1-866-635-2349. If they are unresponsive, dispute the charge with your credit card company and file a complaint at reportfraud.ftc.gov.
How Long Does It Take to Cancel SiriusXM?
Due to SiriusXM’s aggressive retention practices, cancellation by phone typically takes 20 to 45 minutes. The retention agent will make multiple offers before processing your cancellation. If you are able to use online cancellation (available for some plans), the process takes around 5 minutes.
Can I Reactivate My SiriusXM Subscription?
Yes. SiriusXM frequently offers promotional reactivation rates to former subscribers, often well below the standard monthly price. You can reactivate online at siriusxm.com or by calling 1-866-635-2349. SiriusXM typically sends promotional reactivation offers by email and mail after cancellation.
What if I Cancelled SiriusXM but Am Still Being Charged?
If you are still being charged after cancelling, call SiriusXM immediately at 1-866-635-2349 and request written confirmation of your cancellation date. If they cannot resolve the issue, dispute the charge with your credit card company. Additionally, file a complaint with the FTC at reportfraud.ftc.gov, as SiriusXM’s billing practices are subject to ongoing regulatory oversight.
Does SiriusXM Require a Contract?
Most SiriusXM plans are month-to-month with no long-term contract. However, some promotional or prepaid plans may have specific terms that differ. Review your plan’s terms in your account at siriusxm.com to confirm. Even without a contract, the cancellation process can still be lengthy due to retention team tactics.
SiriusXM May Show Up On Your Statement As:
SIRIUSXMSIRIUS XMSIRIUS SATELLITESIRIUSXM RADIOSXMSIRIUS XM RADIO INCSIRIUSXM STREAMING
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