Deezer is a global music streaming platform offering over 90 million tracks, podcasts, and audiobooks. Available in more than 180 countries, Deezer offers a free ad-supported tier and several paid subscription plans. Deezer subscriptions can be purchased directly on the Deezer website, through the Apple App Store, through Google Play, or through carrier billing partnerships with mobile operators. Plans start at $5.99/month for students and go up to $19.99/month for the Family plan. If you see a charge from Deezer on your bank or credit card statement, it is usually your monthly music subscription. Below, you will find the exact steps to cancel Deezer on any billing platform.
How to Cancel Deezer Through the Website
If you subscribed on the Deezer website and are billed directly by Deezer, this is the standard and most reliable cancellation method.
How to Cancel Deezer on Apple (iPhone / iPad)
If your credit card statement shows Apple or iTunes as the charge source for Deezer, you subscribed through the App Store. Therefore, you must cancel through Apple Subscriptions.
How to Cancel Deezer on Google Play (Android)
If your Deezer charges reference Google Play on your bank or card statement, you must cancel through the Google Play Store. Deezer cannot cancel Google-billed subscriptions directly.
How to Cancel Deezer Through Carrier Billing
In many countries, Deezer has billing partnerships with mobile operators. If your Deezer charge appears on your monthly phone bill, you subscribed through carrier billing and must cancel through your carrier.
Difficulty
Cancelling Deezer is straightforward. The website provides a clear cancellation path in your account settings. The main thing to watch for is ensuring you cancel through the correct billing platform. If Apple, Google Play, or your carrier is billing you, you must cancel through that platform rather than through deezer.com.
Estimated Time
On average, it takes 0005 minutes to cancel a Deezer subscription.
How to Contact Deezer
Deezer support can help with cancellation, billing questions, and account issues.
| Phone | Not available (online support only) |
| Chat | Live chat via Help Centre |
| Help | support.deezer.com |
| Site | deezer.com |
Disclaimer
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The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual advice.
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Deezer Refund Policy
Deezer’s standard policy does not provide prorated refunds for unused portions of a billing period after cancellation. Your Premium access continues until the period ends, and no further charges occur. However, refund requests may be considered for accidental charges or duplicate billing, free trial to paid conversions if requested promptly, and unauthorized billing errors. Contact Deezer support at support.deezer.com for billing disputes. For Apple-billed subscriptions, submit refund requests at reportaproblem.apple.com. Google Play allows refund requests within 48 hours through the Google Play Help Center. Annual plan cancellations do not automatically trigger refunds for unused months.
Deezer Plans & Pricing (2026)
| Plan | Price | Details |
|---|---|---|
| Deezer Free | $0 | Ad-supported listening with shuffle mode on mobile. Standard audio quality up to 128 kbps. No offline playback. |
| Deezer Premium | $11.99 / month | Ad-free listening, offline downloads, 320 kbps audio quality. Also available at $107.91/year. |
| Deezer Duo | $15.99 / month | 2 accounts for the same household. Both members get full Premium features. |
| Deezer Family | $19.99 / month | Up to 6 individual accounts with full Premium features. Includes Deezer Kids profiles for parental control. |
| Deezer Student | $5.99 / month | Full Premium features at a discounted rate for verified students via UNiDAYS. |
Things to Know Before You Cancel
Identify your billing source before canceling. Check your statement to see if charges come from Deezer directly, Apple, Google, or your carrier. Always cancel through the correct source.
Your account reverts to free, not deleted. After your Premium period ends, you still have a Deezer Free account. You can listen with ads and shuffle mode on mobile.
Downloaded tracks become unplayable. All offline downloads made through Deezer Premium use DRM protection and will not play after your subscription ends.
Family and Duo plan cancellation. The primary account holder is responsible for canceling. Canceling affects all members in the plan.
Playlists and favorites are retained. Your playlists, favorited songs, and followed artists remain on your account after cancellation.
HiFi audio quality will be lost. If you subscribed to Deezer’s higher-quality audio option, you will drop to standard free-tier quality after canceling.
Student plan re-verification. If you cancel a Student plan and wish to re-subscribe later, you will need to re-verify your student status through UNiDAYS.